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40 articles in 9 topics
- Telling us about abuse from one of our IP addresses If traffic from one of our addresses reached your systems in a way it should not have, tell us.
- What you may point the network at The allowed-use policy is public and written before you pay, so you can check your use case on a free page instead of after a top-up.
- Refunds: what comes back, where it goes, how to ask Money you have not spent comes back, and so does money for anything we failed to deliver.
- Keeping your account secure: password, two-factor, sessions Everything here starts from one page: open the account menu, choose My account, then the Security tab.
- Automatic deposits Automatic deposits refill your balance from a saved card whenever it drops below a level you set.
- Closing your account You can leave whenever you want.
- Identity verification: when we ask and how to complete it We screen accounts against sanctions lists, and we may ask you to verify your identity, and sometimes your organisation or your intended use.
- Invoices, receipts and the details printed on them You get an invoice for each completed deposit to your balance.
- Order statuses, and cancelling an unpaid order Orders in the side menu lists every purchase on the account, newest first: new orders, extensions, bandwidth top-ups and reactivations each appear as their own…
- How pricing works: checkout price, volume tiers and payment fees The order summary is the whole price of the order: the total it shows before you click Complete order is what you are charged.
- Renewing ISP and datacenter IPs An ISP or datacenter IP runs for the term you bought and then stops, unless you add time.
- Adding funds to your balance A deposit, or top-up, puts money on your balance, and the balance pays for orders, renewals and bandwidth top-ups.
- Where your balance went: the transactions list Every movement of your balance, in or out, is listed under Transactions on the Billing page.
- API keys, the API playground and webhooks API keys are for calling the account API directly.
- Using an IP allowlist instead of credentials An IP allowlist (some providers call it a whitelist) lets the proxy accept connections from addresses you name, with no username or password in your client.
- Connecting with a username and password Every proxy on your account has its own username and password, unless it is set to the IP allowlist, and they are not your dashboard login.
- The two proxy checkers: what sites see, and which proxies answer There are two free checkers, and they answer different questions.
- Setup guides for browsers, languages and tools Every guide below lives on our site and walks through one client from a blank config to a working request, including the errors that client tends to throw.
- Connecting to an ISP or datacenter IP Every ISP and datacenter IP is an endpoint of its own, with its own address, port and credentials.
- A site is blocking your proxy: what we need to see When a website blocks or challenges requests through your proxy, the first question is whose side the problem is on: the proxy's, the site's or your client's.
- A deposit has not reached your balance Every deposit has its own page that says exactly where it is.
- 407 or 403: find out who answered A 407 always comes from the proxy.
- A proxy stopped working: tell us from the dashboard The fastest way to get a broken proxy looked at is Report an issue on the proxy itself.
- Static IP proxies: what to check An ISP or datacenter IP keeps one address for its whole term.
- Where your traffic goes, and why the meter and your logs disagree The dashboard shows how much traffic each proxy has used, against its total where it has one.
- Connecting to residential Residential is coming soon and cannot be ordered yet.
- Can I choose the country on residential? Residential is coming soon and cannot be ordered yet.
- Buying residential traffic and adding more Residential is coming soon and cannot be ordered yet.
- Residential proxies: rotating IPs, billed by the gigabyte Residential is coming soon and cannot be ordered yet.
- Rotation, sticky sessions, and which to pick Residential is coming soon and cannot be ordered yet.
- Contacting support, and what to put in the first message There are three ways to reach us, and people answer all of them:
- Creating an account and confirming your email Signing up takes an email address and a password.
- Your first request, from sign-up to a working proxy Five steps, all self-serve: no sales call, no quote to wait for.
- Residential, ISP or datacenter: picking the line for the job Residential is coming soon and cannot be ordered yet.
- Ordering ISP IPs: carrier, location, plan and term You can order a single ISP IP.
- ISP proxies: static IPs on a carrier you name An ISP proxy is an address registered to a consumer internet provider but hosted on server hardware.
- Dedicated, shared or premium: the three static plans ISP and datacenter IPs are sold on three plans.