Renewing ISP and datacenter IPs

An ISP or datacenter IP runs for the term you bought and then stops, unless you add time. Nothing renews by itself: you extend it by hand, or switch on Auto-buy for that IP. Both are paid from your balance, and we email you ahead of an expiry when auto-buy is off.

See when it ends

The Expires column on Proxies > ISP and Proxies > Datacenter shows each IP's end date, and Expires within filters the list by it. The same date is on the proxy's Status card.

Extend by hand

1. Open the proxy and click Buy more time on the Status card, or choose Extend from the proxy's row menu on the list page.
2. In More time on this proxy, pick how much time to add.
3. Confirm. It is charged once from your balance, and the new expiry date shows when the purchase completes.

Renew automatically

1. Open the proxy.
2. Turn on the Auto-buy switch on the Status card. Your balance has to cover at least one renewal for the switch to stay on.
3. Shortly before the IP expires, one more month is bought from your balance.

If your balance cannot cover a renewal when it is due, we email you and keep trying. With automatic deposits on, the renewal waits for the next deposit (see Automatic deposits). If it is still unpaid when the term ends, the IP expires; there is no grace period.

Turning Auto-buy off is one click, at any time before a renewal is charged.

After it expires

The status changes to Expired and the address stops accepting connections. For a limited time the proxy may offer Reactivate, which puts it back on the same address for a new term starting that day; the price, including a reactivation fee, shows before you confirm, and the days it spent lapsed are not credited. After that window the address goes back into stock for other customers, and a new order gets a different address.

Refunds on terms

A term that was delivered and works is not refundable, used or not. See Refunds: what comes back, where it goes, how to ask.