Creating an account and confirming your email

Signing up takes an email address and a password. You are signed in straight away, but you cannot add funds, place an order or create an API key until you confirm the email address.

Sign up

1. Click Sign in at the top of our website, then Sign up on the Log in page.
2. Enter your Email address, a Password and Repeat password. The password needs at least 8 characters, an upper and a lower case letter, a number and a symbol.
3. Tick the box agreeing to the Terms of Use and the Privacy Policy, then click Sign up.

The service is for business and professional use by people aged 18 or over. Holding several accounts to get around a limit or a suspension is not allowed.

Confirm your email

Until you do, a banner across the dashboard reads "Your email address is not confirmed yet. You will not be able to place an order until it is."

1. Open the confirmation email we sent to the address you signed up with, and follow its link.
2. No email? Check spam, then click Resend on the banner. One resend is allowed every 15 minutes; after a resend, the banner says when the next one is possible.
3. Link not working? Sign in and click Resend for a fresh one. Each resend replaces the earlier link, so use the newest email.

Things to know

• The email address cannot be changed from the dashboard. If you need it changed, write to support@proxyhive.io from the current address.
• Sign-in is email and password. There is no social login. You can add an authenticator app as a second step; see Keeping your account secure: password, two-factor, sessions.
• Forgot the password? Use Forgot your password? on the Log in page and follow the emailed link. If the link does not open a page where you can set a new password, write to support@proxyhive.io from the account's email address.

Next: Your first request, from sign-up to a working proxy.