A deposit has not reached your balance

Every deposit has its own page that says exactly where it is. Start there: most "missing" deposits are still being confirmed by the payment provider.

Find the deposit

1. Open Billing in the side menu and click Deposits.
2. Look at the Status column: Paid, Pending or Failed.
3. Click the deposit to open its page.

What the status means

• Paid: the money is in your balance. Check the balance at the top of the dashboard or on the Billing page; if the dashboard was open for a while, reload it.
• Pending: not finished yet. Either the payment provider has not confirmed it, or a card payment was started and not completed. Card payments usually settle quickly. If a card payment was left unfinished, the deposit offers Continue payment, which finishes that same payment rather than starting a second one.
• Failed: nothing was charged and your balance is unchanged. Try again, with the same card or another.

If the page says "We have stopped checking for now", the payment is still open. Close the page; the deposit updates by itself once it clears, or click Check again later.

Still missing

Write to support@proxyhive.io from the account's email address with:

• the deposit reference from its page;
• the amount and the time you paid.

Never send card numbers. The last four digits are enough if we need to identify a card.