Account and billing
10 articles
- Keeping your account secure: password, two-factor, sessions Everything here starts from one page: open the account menu, choose My account, then the Security tab. Updated 7 October 2026
- Automatic deposits Automatic deposits refill your balance from a saved card whenever it drops below a level you set. Updated 7 October 2026
- Closing your account You can leave whenever you want. Updated 7 October 2026
- Identity verification: when we ask and how to complete it We screen accounts against sanctions lists, and we may ask you to verify your identity, and sometimes your organisation or your intended use. Updated 7 October 2026
- Invoices, receipts and the details printed on them You get an invoice for each completed deposit to your balance. Updated 7 October 2026
- Order statuses, and cancelling an unpaid order Orders in the side menu lists every purchase on the account, newest first: new orders, extensions, bandwidth top-ups and reactivations each appear as their own… Updated 7 October 2026
- How pricing works: checkout price, volume tiers and payment fees The order summary is the whole price of the order: the total it shows before you click Complete order is what you are charged. Updated 7 October 2026
- Renewing ISP and datacenter IPs An ISP or datacenter IP runs for the term you bought and then stops, unless you add time. Updated 7 October 2026
- Adding funds to your balance A deposit, or top-up, puts money on your balance, and the balance pays for orders, renewals and bandwidth top-ups. Updated 7 October 2026
- Where your balance went: the transactions list Every movement of your balance, in or out, is listed under Transactions on the Billing page. Updated 7 October 2026