Where your balance went: the transactions list
Updated 2 min read
Every movement of your balance, in or out, is listed under Transactions on the Billing page. Start there when the balance is not what you expected.
Read the balance
- Open Billing in the side menu.
- The Account balance card shows what you can spend now.
- If the card also shows an amount marked pending, that money has reached us but cannot be released yet, such as a card payment held for verification. See A deposit has not reached your balance.
Read the transactions
Each row is one movement: deposits, orders and renewals appear as they happen. The columns are Date, Description, Reference, Order, Direction (Money in or Money out), Fee, Amount and Balance, the balance after that movement. On a narrow screen some columns are hidden; widen the window to see them all.
Where a row belongs to an order, the Order column links to that order's page. The Reference is the row's own identifier; quote it if you write to us about that movement.
Narrow the list
- Period: All time, This month, Last month, or Custom range with a From and a To date.
- Direction: In and out, Money in or Money out.
- Search: a description, a reference or an order ID.
Clear filters puts the whole list back.
Related pages
- Deposits have their own list under Billing > Deposits: Adding funds to your balance.
- Invoices are under Billing > Invoices: Invoices, receipts and the details printed on them.
- Orders and what each status means: Order statuses, and cancelling an unpaid order.
If a movement looks wrong, write to support@proxyhive.io from the account's email address with its reference, date and amount.